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Product Details:
Publisher: Harvard Business Review (March 3, 2009)
Format: Adobe Reader (PDF)
File Size: 195 KB
Tags: The Profitable Art of Service Recovery Christopher W.L. Hart, James L. Heskett, W. Earl, Jr. Sasser , tutorials, pdf, ebook, torrent, downloads, rapidshare, filesonic, hotfile, megaupload, fileserve
